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Training content
Overview
ISO 9001 Quality Management System Auditor Training has been designed to train auditors who can assess the conformity, implementation and effectiveness of Quality Management Systems, examine process performance and quality outcomes based on objective evidence, and conduct systematic management system audits.
The training is based on the current ISO 9001:2026 requirements and the ISO 19011:2026 guidance for management system audits. The requirements of ISO/IEC 17021-1 and ISO/IEC 17021-3:2017 regarding the competence of personnel involved in third-party certification audits are also taken into account.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers the structure of the ISO 9001:2026 standard, quality management principles, the context of the organisation, leadership, quality culture, risks and opportunities, quality objectives, the process approach, resources and competence, documented information, operational planning and control, customer requirements, design and development, control of externally provided processes, products and services, production and service provision, performance evaluation and continual improvement, as well as audit principles, management of the audit programme, audit planning, collection of objective evidence, interviewing and sampling techniques, process-based auditing, formulation of audit findings, reporting of nonconformities and follow-up of audit results.
Who Should Attend?
- ISO 9001 auditors and auditor candidates
- Quality management system professionals
- Management system auditors
- Auditors working for certification bodies
- Quality assurance and quality control personnel
- Process and operations managers
- Risk and compliance teams
- Personnel involved in supplier audits
- Integrated management system specialists
- Professionals wishing to participate in ISO 9001 audits
Objectives and Outcomes
The aim is to enable participants to interpret the requirements of ISO 9001:2026 correctly, evaluate organisations’ Quality Management Systems based on objective evidence using process-based and risk-based approaches, plan and conduct audits in accordance with the principles of ISO 19011:2026, and report audit findings professionally.
By the End of the Training
Participants will be able to:
- Explain the purpose, scope and structure of the ISO 9001:2026 standard.
- Interpret Quality Management System requirements from an auditor’s perspective.
- Evaluate quality management principles and the process approach.
- Examine the organisation’s context and interested parties.
- Evaluate leadership and quality culture.
- Audit the approach to risks and opportunities.
- Evaluate quality objectives and process performance.
- Examine requirements relating to resources, competence, awareness and documented information.
- Audit operational processes and customer requirements.
- Evaluate design and development processes.
- Audit the control of suppliers and externally provided processes, products and services.
- Evaluate performance indicators and customer satisfaction data.
- Define audit objectives, scope and criteria.
- Prepare a risk-based audit plan.
- Create audit checklists and working documents.
- Manage opening and closing meetings.
- Apply interview, observation, document review and sampling techniques.
- Evaluate objective audit evidence.
- Document audit findings and nonconformities correctly.
- Evaluate the adequacy and effectiveness of corrective actions.
- Prepare an audit report and manage follow-up activities.
Programme and Method
Training Topics
- Introduction to the ISO 9001:2026 Standard and the Quality Management System
- Quality Management Principles and the Process Approach
- Context of the Organisation and Interested Parties
- Leadership, Quality Culture, Policy and Responsibilities
- Risks, Opportunities and Quality Objectives
- Resources, Competence, Awareness and Documented Information
- Operational Planning and Control
- Customer Requirements and Customer Communication
- Control of Design and Development Processes
- Control of Externally Provided Processes, Products and Services
- Management of Production and Service Provision
- Performance Monitoring, Measurement, Analysis and Evaluation
- Customer Satisfaction, Nonconformity and Continual Improvement
- ISO 19011:2026 Auditing Principles and Auditor Competence
- Quality Management System Auditor Competence within the Scope of ISO/IEC 17021-3
- Management of the Audit Programme and the Risk-Based Audit Approach
- Audit Objectives, Scope and Criteria, and Preparation of the Audit Plan
- Duties, Authority and Responsibilities of the Audit Team
- First-, Second- and Third-Party Audit Approaches
- Opening Meeting and Conducting the Audit
- Process-Based Auditing, Interviewing, Observation and Sampling Techniques
- Evaluation of Objective Evidence and Quality Records
- Writing Audit Findings and Nonconformities
- Preparation of the Audit Report and Closing Meeting
- Follow-up of Corrective Actions and Post-Audit Activities
Training Method
The training is delivered through presentations, evaluation of ISO 9001 requirements from an auditor’s perspective, process-based audit scenarios, examples of risks and opportunities, exercises on preparing an audit programme and plan, supplier and operational process evaluations, interviewing and sampling exercises, document and record reviews, objective evidence evaluations, opening and closing meeting exercises, case studies, writing nonconformities and preparing audit reports.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must obtain a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is the ISO 9001 Quality Management System Auditor Training suitable for?
It is intended for professionals working in quality management, quality assurance, quality control, process management, operations, supply chain, risk, compliance and management system auditing who wish to participate in first-, second- or third-party audits within the scope of ISO 9001.
What is the main objective of the training?
To enable participants to evaluate ISO 9001 requirements from an auditor’s perspective and conduct Quality Management System audits systematically, impartially, using a process- and risk-based approach and based on objective evidence.
Which areas are evaluated during an audit?
The organisation’s context, leadership, quality culture, risks and opportunities, quality objectives, resources, competence, documented information, operational processes, customer requirements, design, suppliers, production and service provision, performance evaluation, customer satisfaction and continual improvement processes are evaluated.
What is the difference between Internal Auditor Training and Auditor Training?
While Internal Auditor Training focuses primarily on first-party audits within the organisation, Auditor Training covers first-, second- and third-party audit approaches, audit programme management, audit team activities and the more extensive auditor competencies required for certification audits.
What is process-based auditing?
Process-based auditing is an audit approach that evaluates the inputs, activities, responsibilities, resources, controls, outputs and performance results of processes in an interconnected manner, rather than checking each clause of the standard separately.
How are risks and opportunities evaluated during an audit?
The auditor verifies through objective evidence whether the organisation has identified the risks and opportunities that may affect its processes and objectives, planned and implemented the necessary actions, and evaluated the effectiveness of these actions.
Is customer satisfaction evaluated during an audit?
Yes. How the organisation monitors customers’ needs and expectations, customer feedback and complaints, customer satisfaction data and how these are used in improvement activities are evaluated.
Why is ISO/IEC 17021-3 important?
ISO/IEC 17021-3 supplements the requirements of ISO/IEC 17021-1 and specifies additional competence requirements in quality management, the process approach, customer focus and relevant technical areas for personnel involved in the auditing and certification of Quality Management Systems. It was reviewed by ISO in 2026, and the current 2017 edition was confirmed.
Does the training include practical activities?
Yes. The training includes practical activities covering process-based auditing, risk and opportunity assessments, audit planning, interviewing, observation, sampling, document and record review, evaluation of objective evidence, writing nonconformities, opening and closing meetings, and audit report preparation.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO 9001:2026 Quality Management Systems — Requirements
- ISO 9000:2026 Quality Management — Fundamentals and Vocabulary
- ISO 19011:2026 Guidelines for Auditing Management Systems
- ISO/IEC 17021-1:2015 Conformity Assessment — Requirements for Bodies Providing Audit and Certification of Management Systems
- ISO/IEC 17021-3:2017 Conformity Assessment — Requirements for Bodies Providing Audit and Certification of Management Systems — Part 3: Competence Requirements for Auditing and Certification of Quality Management Systems
- ISO 9004 Quality Management — Quality of an Organization — Guidance to Achieve Sustained Success
- ISO 10002 Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations
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