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Training content
Overview
ISO 22483 Tourism and Related Services Internal Auditor Training has been designed to provide the knowledge and internal auditing skills required to evaluate service quality, operational practices and compliance with ISO 22483 requirements systematically and objectively in hotels and accommodation establishments.
The training is based on the current ISO 22483:2020 requirements. The auditing principles of ISO 19011:2026 are applied to audit planning, objective evidence gathering, interviewing, sampling and reporting audit findings. ISO 22483 covers requirements relating to personnel, service delivery, activities and entertainment, security, maintenance, cleaning, supply management and guest satisfaction in hotels.
The language of instruction is Turkish. The training is delivered online.
About the Training
The training covers the structure of the ISO 22483:2020 standard, staff competence and service approach, reservation and guest reception processes, accommodation services, food and beverage services, cleaning and hygiene, maintenance activities, security and safety practices, activities and entertainment services, control of suppliers and outsourced services, guest communication, complaint management and guest satisfaction, as well as internal audit planning, objective evidence gathering, interviewing and sampling techniques, reporting nonconformities and following up corrective actions.
Who Should Attend?
- ISO 22483 internal auditors and auditor candidates
- Hotel and accommodation establishment managers
- Quality and management system personnel
- Front office and guest relations staff
- Housekeeping managers
- Food and beverage managers
- Technical maintenance and facilities management staff
- Security and safety personnel
- Purchasing and supply management teams
- Professionals responsible for internal auditing in the tourism and hospitality sector
Objectives and Outcomes
The aim is to enable participants to interpret the requirements of ISO 22483:2020 correctly, assess hotel service processes based on objective evidence, examine practices affecting service quality and guest satisfaction, and conduct systematic internal audits.
By the End of the Training
Participants will be able to:
- Explain the purpose, scope and structure of the ISO 22483:2020 standard.
- Assess hotel service requirements from an internal auditor's perspective.
- Examine the requirements relating to staff competence and service delivery.
- Audit reservation, reception and guest check-in processes.
- Assess accommodation and room services.
- Examine practices relating to food and beverage services.
- Assess cleaning and hygiene requirements.
- Audit maintenance and facilities management activities.
- Examine safety and security practices.
- Assess event and entertainment services.
- Audit the control of suppliers and outsourced services.
- Assess guest complaint and satisfaction processes.
- Establish the scope, criteria and plan for an internal audit.
- Collect and evaluate objective audit evidence.
- Apply interview, observation and sampling techniques.
- Report nonconformities objectively.
- Monitor the implementation and effectiveness of corrective actions.
Programme and Method
Training Topics
- Introduction to ISO 22483:2020 and Tourism Service Quality
- Hotel Organisation, Staff Competence and Service Culture
- Reservation, Reception, Front Office and Guest Check-in Processes
- Accommodation and Room Services
- Evaluation of Food and Beverage Services
- Cleaning, Hygiene and Housekeeping
- Technical Maintenance, Facilities and Equipment Management
- Security, Safety and Emergency Procedures
- Events, Entertainment and Additional Guest Services
- Control of Suppliers, Purchasing and Outsourced Services
- Guest Communication, Complaint Management and Guest Satisfaction
- Service Performance Monitoring and Continual Improvement
- ISO 19011:2026 Auditing Principles and Internal Auditor Competence
- Internal Audit Planning and Determination of Scope and Audit Criteria
- Conducting the Audit, Interviewing, Observation, Sampling and Objective Evidence
- Audit Findings, Writing Nonconformities and Reporting
- Follow-up of Corrective Actions and Evaluation of Audit Effectiveness
Training Method
The training is delivered through presentations, relating ISO 22483 requirements to hotel operations, audit scenarios for front office, room, food and beverage, cleaning, maintenance and security processes, examples of guest complaints and satisfaction, exercises in preparing internal audit plans and checklists, interviewing, observation and sampling activities, objective evidence assessments, case studies and exercises in writing nonconformities.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must obtain a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is the ISO 22483 Tourism and Related Services Internal Auditor Training suitable for?
It is intended for professionals working in quality, operations, front office, guest relations, food and beverage, housekeeping, maintenance, security, purchasing and internal auditing in hotels and accommodation establishments, or those who will serve as ISO 22483 internal auditors.
What is the main objective of the training?
The objective is to enable participants to assess ISO 22483 requirements systematically and objectively, examine whether hotel services comply with the standard and conduct effective internal audits.
Which areas are assessed during an internal audit?
Personnel and competence, reservations and front office, accommodation services, food and beverage, cleaning and hygiene, maintenance, security, activities and entertainment services, supply management, outsourced services, guest complaints and guest satisfaction are assessed.
Which organisations is ISO 22483 intended for?
ISO 22483 specifies service requirements for hotels, regardless of their classification or category. The requirements are applicable irrespective of whether services are provided by the organisation’s personnel or through outsourced service providers.
Is ISO 22483 a management system standard?
No. ISO 22483 is not a management system standard such as ISO 9001; it is a standard that specifies service requirements for hotels. The internal audit approach assesses compliance with the standard’s service requirements and the effectiveness of their implementation.
Is guest satisfaction assessed during an internal audit?
Yes. Guest feedback, complaints, satisfaction measurements, service performance and improvement activities carried out as a result of this information may be assessed during an internal audit.
Are outsourced services included within the scope of the audit?
Yes. The controls implemented to ensure that services sourced externally by the hotel and provided to guests meet ISO 22483 requirements are assessed during an internal audit.
Does the training include practical exercises?
Yes. The training includes internal audit scenarios relating to hotel processes, checklist preparation, assessment of front office and service processes, interviewing, observation, sampling, collection of objective evidence, case studies and nonconformity writing exercises.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO 22483:2020 Tourism and Related Services — Hotels — Service Requirements
- ISO 19011:2026 Guidelines for Auditing Management Systems
- ISO 21902:2021 Tourism and Related Services — Accessible Tourism for All — Requirements and Recommendations
- ISO 21401:2018 Tourism and Related Services — Sustainability Management System for Accommodation Establishments — Requirements
- ISO 10002 Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations
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