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Training content
Overview
ISO 21001 Educational Organisations Management Systems Lead Auditor Training is a comprehensive training programme designed to develop lead auditors who can assess the management systems of organisations providing education and training services against international standard requirements, plan and conduct audits, and manage audit teams.
The training covers the requirements of the ISO 21001:2025 standard, the planning and delivery of educational services, meeting the needs of learners and other beneficiaries, evaluating educational performance, risk and opportunity management, audit principles, audit techniques and reporting processes.
The aim is for participants to enhance their theoretical knowledge through case studies, practical audit exercises and sample audit scenarios.
Objectives and Outcomes
Purpose of the Training
The purpose of this training is to equip participants with the knowledge and skills required to interpret the requirements of ISO 21001:2025, evaluate the management systems of educational organisations, conduct risk-based audits and carry out lead auditor activities.
Learning Outcomes
Participants who complete the training are expected to acquire the following knowledge and skills:
- Interpret the purpose, scope and requirements of ISO 21001:2025
- Evaluate the management system processes of educational organisations
- Analyse the needs and expectations of learners, staff and other interested parties
- Audit the design, development and implementation processes of educational programmes
- Evaluate risk and opportunity management in educational services
- Review educational performance, learning outcomes and satisfaction measurements
- Apply audit planning and implementation techniques in accordance with ISO 19011:2026
- Manage the roles and responsibilities of the audit team
- Collect objective audit evidence and evaluate nonconformities
- Prepare audit reports and evaluate the effectiveness of corrective actions
Programme and Method
Day 1 – Introduction to the Management System for Educational Organisations and Standard Requirements
- Purpose, scope and structure of the ISO 21001:2025 standard
- Fundamental principles of the management system for educational organisations
- Relationship and differences between ISO 21001 and ISO 9001
- Process approach and PDCA cycle in educational organisations
- Learner-focused approach and continual improvement in educational services
- Clause 4: Context of the organisation
- Determining the needs and expectations of interested parties
- Establishing the scope of the management system for educational organisations
- Clause 5: Leadership
- Educational organisation policy, organisational roles and responsibilities
- Clause 6: Planning
- Identifying risks and opportunities
- Educational organisation management system objectives and planning to achieve them
Day 2 – Management of Educational Services and Operational Requirements
- Clause 7: Support
- Management of human resources, infrastructure and educational environments
- Educator qualifications, competence and awareness
- Communication processes and control of documented information
- Clause 8: Operation
- Planning and control of educational services
- Determining the needs of learners and other beneficiaries
- Special educational needs and accessibility requirements
- Design and development of educational programmes
- Delivery and control of educational services
- Evaluation of externally provided services
- Protection of learner data and transparency
- Evaluation of educational outputs and control of nonconforming outputs
- Practical exercise: Process analysis of educational services
Day 3 – Performance Evaluation, Improvement and Audit Planning
- Clause 9: Performance evaluation
- Determining educational performance indicators
- Evaluating the satisfaction of learners, staff and other beneficiaries
- Internal audit and management review
- Clause 10: Improvement
- Nonconformity, corrective action and continual improvement
- Audit principles under ISO 19011:2026
- First-, second- and third-party audits
- Establishing and managing the audit programme
- Duties, authority and responsibilities of the lead auditor
- Determining the audit scope, objectives and criteria
- Selecting the audit team and assigning duties
- Stage 1 and Stage 2 certification audits
- Preparing the audit plan and checklists
- Practical exercise: Preparing an ISO 21001 audit plan
Day 4 – Conducting the Audit and Audit Techniques
- Conducting the opening meeting
- Audit communication and effective questioning techniques
- Collecting and verifying audit evidence
- Sampling methods and evidence-based evaluation
- Process-based audit approach in educational organisations
- Auditing the planning and implementation of educational programmes
- Reviewing learner admission, registration, measurement and evaluation processes
- Evaluating educator qualifications and educational resources
- Reviewing records of learning outcomes and learner satisfaction
- Auditing distance learning processes
- Formulating audit findings
- Evaluating conformity and nonconformities
- Practical exercise: Sample educational organisation audit
Day 5 – Audit Reporting and Lead Auditor Practices
- Classifying audit findings
- Evaluating major and minor nonconformities
- Writing nonconformities based on objective evidence
- Formulating audit conclusions
- Preparing the audit report
- Conducting the closing meeting
- Evaluating corrections and corrective actions
- Reviewing root cause analysis
- Closing nonconformities and follow-up audits
- Surveillance and recertification audits
- Lead auditor's team management and communication skills
- Case study: Evaluating and reporting audit findings
- General review and final examination
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
1. Who is ISO 21001 Lead Auditor Training suitable for?
It is suitable for managers of educational organisations, quality specialists, management system auditors, internal auditors, training coordinators and professionals seeking to gain auditing competence in the field of educational services.
2. What is the difference between ISO 21001 and ISO 9001?
While ISO 9001 defines general quality management system requirements, ISO 21001 contains management system requirements specific to organisations providing educational services. It focuses on areas such as learner needs, learning outcomes, the planning of educational services, accessibility and educational performance.
3. What is the difference between the 5-day and 3-day training courses?
While the 5-day programme covers the standard requirements and audit processes comprehensively, the 3-day programme offers intensive content for participants who already have management system knowledge.
4. Does the training include practical exercises?
Yes. The training includes practical exercises in audit planning, case study analysis, the evaluation of audit findings, writing nonconformities and reporting.
5. Can the training be delivered online or face to face?
Yes. The training can be planned online or face to face according to the requirements of participants and organisations.
6. Is there an examination at the end of the training?
A final examination is planned as part of the programme to assess participants’ knowledge and skills.
7. Is a certificate issued at the end of the training?
Yes. The relevant training certificate is issued based on the attendance requirements and assessment results.
Resources
- ISO 21001:2025 – Educational Organizations – Management Systems for Educational Organizations – Requirements with Guidance for Use
- ISO 19011:2026 – Guidelines for Auditing Management Systems
- ISO/IEC 17021-1 – Conformity Assessment – Requirements for Bodies Providing Audit and Certification of Management Systems
- ISO 9001:2015 – Quality Management Systems – Requirements
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