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Training content
Overview
ISO/IEC 17065 Conformity Assessment Awareness Training has been developed to provide organisations that certify products, processes and services with an understanding of the ISO/IEC 17065 requirements and a fundamental awareness of how to ensure impartiality, competence, consistency and reliability in certification activities.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers the purpose and structure of the ISO/IEC 17065 standard, product, process and service certification, impartiality and confidentiality, organisational structure, personnel competence, outsourcing, certification schemes, application and evaluation, review, certification decisions, surveillance, maintaining, suspending or withdrawing certification, and complaints and appeals processes.
Who Should Attend?
- Employees of product, process and service certification bodies
- Auditors, assessors and technical experts
- Technical review personnel
- Personnel responsible for certification decisions
- Quality and management system managers
- Personnel involved in accreditation processes
- Certification scheme managers
- Internal auditors
- Professionals seeking fundamental knowledge of ISO/IEC 17065
Objectives and Outcomes
The aim is for participants to understand the role of ISO/IEC 17065 requirements in product, process and service certification activities, recognise the key responsibilities of the certification body, and gain awareness of how an impartial, competent and consistent certification process is conducted.
By the End of the Training
Participants will be able to:
- Explain the purpose and scope of the ISO/IEC 17065 standard.
- Understand the relationship between product, process and service certification.
- Explain impartiality and confidentiality requirements.
- Define the organisational responsibilities of the certification body.
- Understand the key requirements relating to personnel competence and outsourcing.
- Explain the role of certification schemes.
- Distinguish between the application, evaluation, review and decision-making processes.
- Understand surveillance and changes affecting certification status.
- Explain the key requirements of the complaints and appeals processes.
- Conduct a general assessment of management system requirements.
Programme and Method
Training Topics
- Purpose, Scope and Key Concepts of the ISO/IEC 17065 Standard
- Impartiality, Confidentiality, Legal and Contractual Requirements
- Organisational Structure and Safeguarding Impartiality
- Personnel Competence, Resources and Outsourcing
- Certification Schemes and Their Relationship with ISO/IEC 17067
- Application, Application Review and Evaluation Process
- Review, Certification Decision and Certification Documentation
- Surveillance, Changes, Suspension, Withdrawal and Reduction of Scope
- Complaints, Appeals, Records and Publicly Available Information
- Management System, Internal Audit and Continual Improvement
Training Method
The training is delivered through presentations, explanations of ISO/IEC 17065 requirements, examples of product and process certification, certification decision scenarios, impartiality cases and practical examples.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is ISO/IEC 17065 Conformity Assessment Awareness Training suitable for?
It is intended for personnel involved in product, process or service certification activities, assessors, technical experts, decision-makers, quality officers and professionals wishing to learn about ISO/IEC 17065 requirements.
What is the main objective of the training?
To enable participants to understand the requirements of ISO/IEC 17065 and the fundamental principles of an impartial, competent and consistent product, process or service certification system.
Which organisations does ISO/IEC 17065 apply to?
The standard applies to organisations that certify products, processes and services by assessing their conformity with specified requirements.
Why is the certification scheme important?
The certification scheme defines the product, process or service to be certified, the applicable requirements, assessment methods, surveillance activities and the fundamental rules of the certification process.
Does the training include practical exercises?
Yes. The training uses examples and case studies relating to the certification process, impartiality, assessment, decision-making, surveillance, and complaints and appeals processes.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO/IEC 17065:2012 Conformity Assessment — Requirements for Bodies Certifying Products, Processes and Services
- ISO/IEC 17067 Conformity Assessment — Fundamentals of Product Certification and Guidelines for Product Certification Schemes
- ISO/IEC 17000 Conformity Assessment — Vocabulary and General Principles
- ISO/IEC 17025 General Requirements for the Competence of Testing and Calibration Laboratories
- ISO/IEC 17020 Requirements for the Operation of Various Types of Bodies Performing Inspection
- Relevant IAF, ILAC and accreditation body guidelines
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