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Training content
Overview
ISO 9001 Quality Management System Awareness Training has been designed to provide an understanding of the fundamental principles of the quality management system, ISO 9001 requirements and the quality-focused approach within the organisation.
The training is based on the current ISO 9001:2026 requirements and ISO 9000:2026 for the fundamental concepts and terminology of quality management. ISO 9001:2026 covers the Quality Management System requirements that enable organisations to consistently provide products and services that meet customer and relevant interested-party expectations, manage their processes effectively, improve their performance and ensure continual improvement.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers the structure of the ISO 9001:2026 standard, quality management principles, the context of the organisation, the needs and expectations of interested parties, leadership and quality culture, quality policy and objectives, risks and opportunities, the process approach, resource management, operational processes, customer requirements, performance evaluation, management of nonconformities and continual improvement.
Who Should Attend?
- Employees who wish to learn about the ISO 9001 Quality Management System
- Personnel responsible for the quality management system
- Quality assurance and quality control personnel
- Managers and department heads
- Production and operations personnel
- Purchasing and supply chain teams
- Sales and customer relations personnel
- Human resources and support departments
- Personnel involved in establishing and implementing the ISO 9001 system
Objectives and Outcomes
The aim is for participants to understand the fundamental approach and requirements of ISO 9001:2026, recognise the importance of the Quality Management System within the organisation, and learn how their own roles contribute to the effectiveness of the system, customer satisfaction and continual improvement.
By the End of the Training
Participants will be able to:
- Explain the purpose, scope and basic structure of ISO 9001:2026.
- Understand quality management principles.
- Explain the importance of the process approach within the Quality Management System.
- Evaluate the organisation's context and the importance of interested parties.
- Understand the role of leadership, the quality policy and quality objectives.
- Explain the approach to risks and opportunities.
- Understand the impact of their own roles and responsibilities on the quality system.
- Explain the importance of customer requirements and customer satisfaction.
- Understand the concepts of nonconformity, corrective action and continual improvement.
- Determine how they can contribute to the effectiveness of the Quality Management System.
Programme and Method
Training Topics
- Introduction to ISO 9001:2026 Standard and the Quality Management System
- Quality Management Principles and the Process Approach
- Context of the Organisation and the Needs and Expectations of Interested Parties
- Leadership, Quality Culture, Quality Policy and Responsibilities
- Risks, Opportunities and Quality Objectives
- Resources, Competence, Awareness and Documented Information
- Operational Planning and the Realisation of Products and Services
- Customer Requirements and Customer Satisfaction
- Performance Monitoring, Measurement and Evaluation
- Nonconformity, Corrective Action and Continual Improvement
Training Method
The training is delivered through subject presentations, linking ISO 9001 requirements to everyday work processes, process approach exercises, examples of risks and opportunities, evaluation of quality objectives, case studies, customer satisfaction scenarios and examples of continual improvement.
Attendance and Certificate
Certification Rules
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is the ISO 9001 Quality Management System Awareness Training suitable for?
It is suitable for all employees, managers and quality professionals who wish to understand the Quality Management System, gain basic knowledge of ISO 9001 requirements and contribute to quality processes within their organisation.
What is the main aim of the training?
The aim is for participants to understand the fundamental principles and requirements of the ISO 9001 Quality Management System, recognise the impact of their own roles on quality performance and contribute to the organisation's continual improvement activities.
What areas does ISO 9001 cover?
It covers the key areas of the Quality Management System, including the context of the organisation, leadership, quality policy and objectives, risks and opportunities, resources, competence, operational processes, customer requirements, performance evaluation, management of nonconformities and continual improvement.
Which organisations is ISO 9001 intended for?
ISO 9001:2026 can be implemented by any organisation wishing to establish and develop a Quality Management System, regardless of its size, sector, field of activity or the products and services it provides.
Does the training include practical activities?
Yes. The training uses case studies and practical activities relating ISO 9001 requirements to day-to-day business processes, the process approach, examples of risks and opportunities, quality objectives, customer satisfaction and continual improvement.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO 9001:2026 Quality Management Systems — Requirements
- ISO 9000:2026 Quality Management — Fundamentals and Vocabulary
- ISO 9004 Quality Management — Quality of an Organization — Guidance to Achieve Sustained Success
- ISO 10002 Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations
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