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Training content
Overview
ISO 22483:2020 Hotel Service Requirements Auditor Training has been designed to train auditors who can assess the conformity of hotel services with ISO 22483 requirements.
The training is based on ISO 22483:2020 and, in terms of audit methodology, ISO 19011:2026.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers hotel services, personnel, guest services, housekeeping, security, maintenance, food and beverage, procurement management, guest satisfaction and audit techniques.
Who Should Attend?
- Hotel managers
- Auditor candidates
- Quality managers
- Tourism professionals
- Operations managers
- Internal auditors
- Consultants
Objectives and Outcomes
The aim is to enable participants to interpret the requirements of ISO 22483, evaluate hotel services and conduct effective service audits.
By the End of the Training
Participants will be able to:
- Interpret the requirements of ISO 22483.
- Evaluate hotel services.
- Review staff practices.
- Audit hygiene and cleanliness.
- Evaluate safety practices.
- Review guest services.
- Collect objective evidence.
- Write audit findings.
- Prepare an audit report.
Programme and Method
Training Topics
- Introduction to ISO 22483:2020
- Hotel Service Requirements
- Personnel Requirements
- Personnel Competence and Training
- Reservation Services
- Reception Services
- Welcoming Guests
- Accommodation Services
- Room Services
- Cleaning and Hygiene
- Food and Beverage Services
- Event and Entertainment Services
- Safety and Security
- Emergency Procedures
- Maintenance and Technical Services
- Procurement Management
- Outsourced Services
- Guest Satisfaction
- Complaint Management
- Audit Principles
- Audit Planning
- Interviewing and Observation
- Document and Record Review
- Objective Evidence
- Audit Findings
- Reporting and Follow-up
Training Method
The training is delivered through presentations, hotel service examples, audit scenarios, evidence evaluation and practical exercises in writing findings.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is ISO 22483 Auditor Training suitable for?
It is suitable for professionals who wish to conduct quality and conformity audits of hotel services.
Which hotels can ISO 22483 be applied to?
It can be applied to hotel establishments regardless of their class or category. The requirements apply whether the service is provided directly or outsourced.
Is ISO 22483:2020 the current version?
Yes. The standard was reviewed again in 2026, and the validity of the current version was confirmed.
Is guest satisfaction assessed during the audit?
Yes. Guest feedback, complaints and service performance are assessed.
Are outsourced services within the scope of the audit?
Yes. Services provided by external providers on behalf of the hotel may also be assessed.
Why is ISO 19011 used?
It provides guidance on audit planning, evidence gathering, developing findings and reporting processes.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO 22483:2020
- ISO 19011:2026
- ISO 21902:2021
- ISO 21401:2018