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Training content
Overview
ISO 21001 Educational Organisations Management Systems Awareness Training has been designed to provide educational organisations with a basic understanding of the management system approach, learner-centred service delivery and the requirements of ISO 21001.
The training is based on the current ISO 21001:2025 requirements. The standard specifies requirements to help schools, universities, training centres and other education service providers improve the quality of education and learner satisfaction.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers the structure of ISO 21001, the context of the organisation, leadership, learner focus, educational objectives, management of educational programmes, accessibility, staff competence, learner satisfaction, performance evaluation and continual improvement.
Who Should Attend?
- Employees of educational organisations
- School and university administrators
- Academic and administrative staff
- Education coordinators
- Quality teams
- Student affairs staff
- Educational programme specialists
Objectives and Outcomes
The aim is for participants to understand the ISO 21001 approach, recognise the key processes affecting the quality of educational services, and understand how their own roles contribute to the management system.
By the End of the Training
Participants will be able to:
- Explain the purpose of ISO 21001.
- Recognise the key requirements.
- Understand the learner-centred approach.
- Evaluate educational processes.
- Identify risks and opportunities.
- Understand the importance of accessibility.
- Evaluate learner satisfaction.
- Contribute to continual improvement.
Programme and Method
Training Topics
- Introduction to ISO 21001:2025
- Context of the Educational Organisation
- Leadership and Educational Policy
- Learner-Centred Approach
- Risks, Opportunities and Objectives
- Management of Educational Programmes
- Teaching and Learning Processes
- Accessibility and Inclusivity
- Staff Competence
- Resource Management
- Learner Satisfaction
- Performance Evaluation
- Continual Improvement
Training Method
The training is delivered through subject presentations, examples relating to educational processes, short case studies and practical scenarios.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is ISO 21001 Awareness Training suitable for?
It is suitable for all employees and managers working in educational organisations.
In which organisations can ISO 21001 be implemented?
It can be implemented in schools, universities, training centres, vocational training organisations and corporate training departments.
What is the main purpose of the training?
To provide basic awareness of ISO 21001 requirements and the management system for educational organisations.
What is a learner-centred approach?
It is the planning and development of educational services with consideration for learners' needs and expectations.
Are accessibility and inclusivity important?
Yes. ISO 21001 supports consideration of different learner needs and equitable access to educational services.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO 21001:2025
- ISO/PAS 25171:2026
- ISO 29993:2017
- ISO 10002
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