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Training content
Overview
ISO/IEC 17021 Conformity Assessment Awareness Training has been designed to provide organisations that audit and certify management systems with an understanding of the fundamental principles of conformity assessment, certification processes and the requirements of ISO/IEC 17021-1.
The training is based on the current ISO/IEC 17021-1:2015 requirements. ISO/IEC 17021-1 specifies the principles and requirements relating to the competence, consistency and impartiality of organisations that audit and certify management systems. Management system certification is addressed as an independent third-party conformity assessment activity.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers the structure of the ISO/IEC 17021-1 standard, conformity assessment and the third-party certification approach, impartiality, competence, confidentiality, organisational structure, resource management, the competence of personnel involved in certification activities, application and contract processes, the audit programme, determining audit duration, appointing the audit team, initial certification, surveillance and recertification processes, technical review, certification decisions, maintaining, suspending and withdrawing certification, complaints and appeals processes, and records management.
Who Should Attend?
- Employees of management system certification bodies
- Certification managers and technical managers
- Auditors and auditor candidates
- Technical review personnel
- Personnel responsible for certification decisions
- Planning and operations teams
- Personnel responsible for competence assessment
- Personnel involved in impartiality and risk management processes
- Quality and management system officers
- Professionals working in the field of conformity assessment
Objectives and Outcomes
The aim is for participants to understand the requirements of ISO/IEC 17021-1 and the fundamental principles of management system certification, comprehend the organisational and operational responsibilities of certification bodies, and learn how impartiality, competence, consistency and reliability are ensured in certification processes.
By the End of the Training
Participants will be able to:
- Explain the purpose and scope of the ISO/IEC 17021-1 standard.
- Understand the concepts of conformity assessment and third-party certification.
- Explain the importance of impartiality and risks to impartiality.
- Understand the fundamental principles of competence management in certification bodies.
- Evaluate the competence requirements for auditors and other certification personnel.
- Explain the basic structure of the application, application review and contract processes.
- Understand the approach to determining the audit programme and audit duration.
- Explain the initial certification, surveillance and recertification processes.
- Understand the independence of the technical review and certification decision.
- Explain the processes for granting, maintaining, suspending and withdrawing certification.
- Understand the fundamental requirements for managing complaints and appeals.
- Explain the responsibilities relating to certification records and confidentiality.
Programme and Method
Training Topics
- Introduction to the ISO/IEC 17021-1 Standard and Conformity Assessment
- Management System Certification and the Third-Party Approach
- Impartiality, Risks to Impartiality and Independence
- Competence Management and Assessment of Personnel Competence
- Organisational Structure, Responsibilities and Resource Management
- Application, Application Review and Certification Agreement
- Determination of the Audit Programme, Audit Duration and Audit Team
- Initial Certification, Surveillance and Recertification Processes
- Technical Review and Certification Decision
- Issuing, Maintaining, Suspending and Withdrawing Certification
- Confidentiality, Management of Records and Publicly Available Information
- Management of Complaints and Appeals
- Overview of Additional Competence Standards in the ISO/IEC 17021 Series
Training Method
The training is delivered through presentations, linking the ISO/IEC 17021-1 requirements to certification processes, impartiality and competence scenarios, application review examples, evaluation of audit and certification workflows, examples of technical reviews and certification decisions, and case studies.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is the ISO/IEC 17021 Conformity Assessment Awareness Training suitable for?
It is suitable for personnel working in management system certification bodies, auditors, technical review and certification decision personnel, planning teams, and quality and conformity assessment professionals.
What is the main aim of the training?
The aim is for participants to understand the requirements of ISO/IEC 17021-1, the fundamental principles of management system certification, and how a reliable certification process is managed.
Which organisations is ISO/IEC 17021-1 intended for?
ISO/IEC 17021-1 is intended for third-party certification bodies that audit and certify management systems. The standard does not require these bodies to offer all types of management system certification.
Which areas are important within the scope of ISO/IEC 17021?
Key areas include impartiality, personnel competence, resource management, consistency of audit and certification processes, technical review, independence of the certification decision, confidentiality, records management, and the handling of complaints and appeals.
What do the other parts of the ISO/IEC 17021 series cover?
The other parts of the ISO/IEC 17021 series define additional competence requirements for personnel involved in audit and certification activities in specific management system disciplines. For example, ISO/IEC 17021-2:2016 provides additional competence requirements for personnel involved in the audit and certification of environmental management systems.
Does the training include practical activities?
Yes. The training uses examples and case studies relating to impartiality risks, personnel competence, application review, audit planning, technical review, certification decisions, and complaint and appeal processes.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO/IEC 17021-1:2015 Conformity Assessment — Requirements for Bodies Providing Audit and Certification of Management Systems — Part 1: Requirements
- ISO/IEC 17021-2:2016 Conformity Assessment — Requirements for Bodies Providing Audit and Certification of Management Systems — Part 2: Competence Requirements for Auditing and Certification of Environmental Management Systems
- ISO/IEC 17011 Conformity Assessment — Requirements for Accreditation Bodies Accrediting Conformity Assessment Bodies
- ISO/IEC 17000 Conformity Assessment — Vocabulary and General Principles
- ISO 19011:2026 Guidelines for Auditing Management Systems
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