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Training content
Overview
ISO 21001 Educational Organisations Management Systems Internal Auditor Training has been designed to provide the knowledge and auditor skills required for organisations providing educational services to assess the conformity and effectiveness of their Educational Organisations Management System, systematically examine whether the needs of learners and other beneficiaries are being met, and conduct internal audits based on objective evidence.
The training is based on the current ISO 21001:2025 requirements and ISO 19011:2026 guidance for management system audits. ISO 21001 specifies management system requirements for schools, universities, training centres, corporate training units, distance learning providers and other educational organisations to deliver inclusive, accessible and high-quality educational services that meet the needs of learners and interested parties.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers the structure of the ISO 21001:2025 standard, the context of the educational organisation, interested parties, leadership, educational policy and objectives, learner-centredness, accessibility and equity, the design and development of educational programmes, teaching and learning processes, learner admission, assessment and measurement processes, personnel competence, the educational environment and resources, communication, externally provided processes and services, learner satisfaction, performance evaluation, continual improvement, ISO 19011:2026 audit principles, internal audit planning, the collection of objective evidence, interview and sampling techniques, the reporting of nonconformities, and the follow-up of corrective actions.
Who Should Attend?
- ISO 21001 internal auditors and auditor candidates
- Those responsible for educational organisations management systems
- School and university managers
- Education and teaching coordinators
- Academic and administrative staff
- Quality and management system teams
- Those responsible for educational programme development
- Student affairs and learner support teams
- Corporate training and human resources professionals
- Personnel involved in the implementation and development of the ISO 21001 system
Objectives and Outcomes
The aim is to enable participants to interpret the ISO 21001:2025 requirements correctly, evaluate the Educational Organizations Management System based on objective evidence using a learner-centred, process- and risk-based approach, and conduct effective internal audits in accordance with the principles of ISO 19011:2026.
By the End of the Training
Participants will be able to:
- Explain the purpose, scope and structure of the ISO 21001:2025 standard.
- Evaluate the fundamental principles of the Educational Organizations Management System.
- Audit the requirements relating to the context of the organisation and interested parties.
- Evaluate leadership, educational policy and objectives.
- Examine the needs and expectations of learners and other beneficiaries.
- Audit the design, development and delivery processes of educational programmes.
- Evaluate teaching and learning processes.
- Examine learner admission, progression and assessment processes.
- Evaluate practices relating to accessibility, equity and inclusivity.
- Audit staff competence and educational resources.
- Evaluate learner satisfaction and feedback processes.
- Examine the control of externally provided educational and support services.
- Establish the internal audit scope, criteria and plan.
- Collect and evaluate objective audit evidence.
- Apply interview, observation and sampling techniques.
- Report nonconformities objectively.
- Monitor the implementation and effectiveness of corrective actions.
Programme and Method
Training Topics
- Introduction to the ISO 21001:2025 Standard and the Educational Organisations Management System
- Context of the Educational Organisation and Interested Parties
- Leadership, Educational Policy, Roles and Responsibilities
- Learner- and Other Beneficiary-Focused Approach
- Risks, Opportunities and Educational Objectives
- Design and Development of Educational Programmes
- Delivery of Teaching, Learning and Educational Services
- Learner Admission, Monitoring and Assessment
- Accessibility, Equity, Inclusivity and Special Educational Needs
- Staff Competence, Learning Environment and Resource Management
- Communication and Documented Information
- Control of Externally Provided Processes, Products and Services
- Management of Learner Satisfaction, Feedback and Complaints
- Performance Monitoring, Measurement and Continual Improvement
- ISO 19011:2026 Auditing Principles and Internal Auditor Competence
- ISO 21001 Audit Approach within the Scope of ISO/PAS 25171:2026
- Internal Audit Planning and Determination of the Scope and Audit Criteria
- Conducting the Audit, Interviewing, Observation, Sampling and Objective Evidence
- Evaluation of Educational Records and Performance Evidence
- Audit Findings, Writing Nonconformities and Reporting
- Follow-up of Corrective Actions and Evaluation of Audit Effectiveness
Training Method
The training is delivered through subject presentations, evaluation of ISO 21001 requirements, educational programme and learning process scenarios, review of feedback from learners and other beneficiaries, process-based internal audit exercises, audit plan and checklist preparation activities, interviewing, observation and sampling exercises, evaluation of objective evidence, case studies and nonconformity-writing exercises.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is the ISO 21001 Educational Organizations Management Systems Internal Auditor Training suitable for?
It is intended for professionals working in quality, education, management systems and internal auditing at schools, universities, training centres, vocational training organisations, distance learning providers, corporate training departments and other educational organisations, or those who will serve as ISO 21001 internal auditors.
What is the main objective of the training?
The objective is to enable participants to evaluate the ISO 21001 Educational Organizations Management System systematically and objectively and to conduct effective internal audits in accordance with ISO 19011 principles.
Which areas are evaluated during an internal audit?
The organisation's context, leadership, educational policy and objectives, learner needs, the design and delivery of educational programmes, teaching and learning processes, learner assessment, accessibility, staff competence, resources, externally provided services, learner satisfaction, performance evaluation and continual improvement processes are evaluated.
Which organisations is ISO 21001 intended for?
ISO 21001 is applicable to all organisations that support competence development through educational or training activities. This includes schools, universities, vocational training organisations, e-learning providers and organisations' own training departments.
Is the learner-centred approach evaluated during an internal audit?
Yes. Identifying learners' needs and expectations, designing and delivering educational services to meet those needs, monitoring learners' progress, evaluating their feedback and undertaking activities to improve their satisfaction are among the key topics of an internal audit.
Are accessibility and inclusivity evaluated during the audit?
Yes. ISO 21001 supports an inclusive and equitable educational approach for learners with different needs. The audit evaluates access to educational services, consideration of different learning needs and the organisation's practices in this area.
Why is ISO/PAS 25171:2026 important?
ISO/PAS 25171:2026 has been developed specifically for auditing ISO 21001:2025. It provides sample open-ended questions, examples of objective evidence and criteria for monitoring conformity over time, enabling auditors to assess whether the requirements have been met.
Is the training practical?
Yes. The training includes the evaluation of educational processes, student and stakeholder feedback, internal audit planning, checklist preparation, interviewing, observation, sampling, objective evidence collection, case studies and nonconformity writing exercises.
Is there an examination at the end of the training?
Yes. An assessment examination is held at the end of the training.
References
- ISO 21001:2025 Educational Organizations — Management Systems for Educational Organizations — Requirements with Guidance for Use
- ISO 19011:2026 Guidelines for Auditing Management Systems
- ISO/PAS 25171:2026 Educational Organizations — Management Systems — Guidance for Auditing ISO 21001
- ISO/TS 21030:2023 Educational Organizations — Requirements for Bodies Providing Audit and Certification of Educational Organizations' Management Systems
- ISO 29993:2017 Learning Services Outside Formal Education — Service Requirements
- ISO 10002 Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations
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