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Training content
Overview
ISO 21001 Educational Organisations Management Systems Auditor Training has been designed to train auditors who can assess the conformity, implementation and effectiveness of the Educational Organisations Management Systems of organisations providing educational services, examine the needs of learners and other beneficiaries based on objective evidence, and conduct systematic management system audits.
The training is based on the current ISO 21001:2025 requirements and the ISO 19011:2026 guidance for management system audits. For ISO 21001 audits specifically, ISO/PAS 25171:2026 is taken into account, while the requirements of ISO/TS 21030:2023 are considered in relation to third-party auditing and certification activities.
The training language is Turkish. The training is delivered online.
About the Training
The training covers the structure of the ISO 21001:2025 standard, the context of the educational organisation, interested parties, leadership, educational policy and objectives, a learner- and other beneficiary-focused approach, the design and development of educational programmes, teaching and learning processes, learner admission and assessment, accessibility and inclusivity, staff competence, the educational environment and resources, externally provided processes and services, learner satisfaction, performance evaluation and continual improvement, as well as audit principles, audit programme management, audit planning, the collection of objective evidence, interview and sampling techniques, the formulation of audit findings, the reporting of nonconformities and the follow-up of audit results.
Who Should Attend?
- ISO 21001 auditors and auditor candidates
- Educational organisations management system professionals
- Management system auditors
- Auditors working for certification bodies
- Managers of schools, universities and training centres
- Education and training coordinators
- Academic and administrative staff
- Quality and management system teams
- Educational programme development specialists
- Professionals wishing to take part in ISO 21001 audits
Objectives and Outcomes
The aim is to enable participants to correctly interpret the requirements of ISO 21001:2025, assess the management systems of educational organisations based on objective evidence using a learner-centred, process- and risk-based approach, plan and conduct first-, second- and third-party audits in accordance with the principles of ISO 19011:2026, and report audit findings professionally.
By the End of the Training
Participants will be able to:
- Explain the purpose, scope and structure of ISO 21001:2025.
- Interpret the requirements of the Educational Organisations Management System from an auditor's perspective.
- Evaluate the context of the educational organisation and its interested parties.
- Audit leadership, the educational policy, roles and responsibilities.
- Evaluate the needs and expectations of learners and other beneficiaries.
- Examine the design and development processes of educational programmes.
- Audit teaching and learning processes.
- Examine learner admission, progression and assessment processes.
- Evaluate accessibility, equality and inclusivity practices.
- Audit staff competence and educational resources.
- Evaluate externally provided processes and services.
- Examine learner satisfaction and feedback processes.
- Define audit objectives, scope and criteria.
- Prepare a risk-based audit plan.
- Develop audit checklists and working documents.
- Manage opening and closing meetings.
- Apply interview, observation, document review and sampling techniques.
- Evaluate objective audit evidence.
- Accurately document audit findings and nonconformities.
- Evaluate the adequacy and effectiveness of corrective actions.
- Prepare an audit report and manage follow-up activities.
Programme and Method
Training Topics
- Introduction to the ISO 21001:2025 Standard and the Management System for Educational Organisations
- Context of the Educational Organisation and Interested Parties
- Leadership, Educational Policy, Roles and Responsibilities
- Learner- and Other Beneficiary-Focused Approach
- Risks, Opportunities and Educational Objectives
- Design and Development of Educational Programmes
- Delivery of Teaching, Learning and Educational Services
- Learner Admission, Monitoring and Assessment
- Accessibility, Equity, Inclusivity and Special Educational Needs
- Staff Competence, Learning Environment and Resource Management
- Communication and Documented Information
- Control of Externally Provided Processes, Products and Services
- Management of Learner Satisfaction, Feedback and Complaints
- Performance Monitoring, Measurement and Continual Improvement
- ISO 19011:2026 Auditing Principles and Auditor Competence
- ISO 21001 Audit Approach within the Scope of ISO/PAS 25171:2026
- Overview of Certification Audits within the Scope of ISO/TS 21030:2023
- Management of the Audit Programme and Risk-Based Audit Approach
- Audit Objectives, Scope and Criteria, and Preparation of the Audit Plan
- Roles, Authority and Responsibilities of the Audit Team
- First-, Second- and Third-Party Audit Approaches
- Opening Meeting and Conducting the Audit
- Interviewing, Observation, Document Review and Sampling Techniques
- Evaluation of Educational Records and Performance Evidence
- Documenting Audit Findings and Nonconformities
- Preparation of the Audit Report and Closing Meeting
- Follow-up of Corrective Actions and Post-Audit Activities
Training Method
The training is delivered through presentations, evaluation of ISO 21001 requirements from an auditor's perspective, case studies relating to educational processes, exercises in preparing an audit programme and plan, review of learner and stakeholder feedback, interviewing and sampling exercises, evaluation of objective evidence, opening and closing meeting exercises, documenting nonconformities and preparing audit reports.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must obtain a passing mark in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is the ISO 21001 Educational Organisations Management Systems Auditor Training suitable for?
The training is intended for professionals working in education, quality, management systems and auditing who wish to participate in first-, second- or third-party audits within the scope of ISO 21001.
What is the main objective of the training?
The objective is to enable participants to assess ISO 21001 requirements from an auditor's perspective and conduct Educational Organisations Management System audits systematically, impartially, on a risk-based basis and using objective evidence.
Which areas are assessed during an audit?
The organisation's context, leadership, education policy and objectives, learner needs, the design and delivery of educational programmes, teaching and learning processes, learner assessment, accessibility, staff competence, resources, externally provided services, learner satisfaction, performance evaluation and continual improvement processes are assessed.
What is the difference between Internal Auditor Training and Auditor Training?
While Internal Auditor Training focuses primarily on first-party audits within the organisation, Auditor Training covers first-, second- and third-party audit approaches, audit programme management, audit team activities and the more comprehensive auditor competencies required for certification audits.
Why is ISO/PAS 25171:2026 important?
ISO/PAS 25171:2026 provides specific guidance on auditing the requirements of ISO 21001:2025. It includes examples of open-ended questions that may be used during audits, objective evidence of conformity and criteria for sustainably monitoring the conformity of the management system.
Why is ISO/TS 21030:2023 important?
ISO/TS 21030:2023 establishes additional rules for bodies conducting third-party audit and certification activities for Educational Organisations Management Systems in accordance with ISO 21001. It is therefore an important reference for auditors who will participate in certification audits.
How is the learner-centred approach assessed during an audit?
Using objective evidence, the auditor assesses how learners' needs and expectations are identified, how educational services are designed to meet these needs, how learning outcomes are monitored, how feedback is evaluated and what activities are undertaken to improve learner satisfaction.
Are accessibility and inclusivity assessed during an audit?
Yes. The accessibility of educational services to learners with different needs, the promotion of equal opportunities and the consideration of special educational needs may be assessed within the scope of the audit.
Is the training practical?
Yes. The training includes practical exercises covering the evaluation of educational programmes and learning processes, audit planning, checklist preparation, interviewing, observation, sampling, evaluation of objective evidence, writing nonconformities, opening and closing meetings, and audit report preparation.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO 21001:2025 Educational Organizations — Management Systems for Educational Organizations — Requirements with Guidance for Use
- ISO 19011:2026 Guidelines for Auditing Management Systems
- ISO/PAS 25171:2026 Educational Organizations — Management Systems — Guidance for Auditing ISO 21001
- ISO/TS 21030:2023 Educational Organizations — Requirements for Bodies Providing Audit and Certification of Educational Organizations' Management Systems
- ISO/IEC 17021-1:2015 Conformity Assessment — Requirements for Bodies Providing Audit and Certification of Management Systems
- ISO 29993:2017 Learning Services Outside Formal Education — Service Requirements
- ISO 10002 Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations
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