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Training content
Overview
ISO/IEC 20000 IT Service Management System Transition Training has been designed to help adapt existing IT Service Management Systems to the current requirements and understand the changes.
The training is based on ISO/IEC 20000-1:2018 and ISO/IEC 20000-1:2018/Amd 1:2024.
The language of the training is Turkish. The training is delivered online.
About the Training
The training covers current service management requirements, service processes, risks, performance, climate change requirements, gap analysis and system update activities.
Who Should Attend?
- IT managers
- Service management specialists
- Quality teams
- Internal auditors
- System administrators
- Risk and compliance teams
- Management system coordinators
Objectives and Outcomes
The aim is to enable participants to understand the current ISO/IEC 20000-1 requirements, identify gaps in the existing system and plan the necessary updates.
By the End of the Training
Participants will be able to:
- Explain the current requirements.
- Identify system gaps.
- Review service processes.
- Assess risks.
- Update documentation.
- Conduct a gap analysis.
- Prepare a transition plan.
Programme and Method
Training Topics
- Overview of ISO/IEC 20000-1
- Transition and Alignment Approach
- Service Management System
- Context of the Organisation
- Leadership and Planning
- Risks and Opportunities
- Service Portfolio
- Service Level Management
- Demand and Capacity Management
- Service Continuity
- Information Security
- Supplier Management
- Incident and Problem Management
- Change Management
- Performance and Improvement
- Climate Change Requirements
- Gap Analysis
- Documentation Update
- Preparation of the Transition Plan
Training Method
The training is delivered through requirements comparisons, IT service scenarios, gap analysis and system update exercises.
Attendance and Certificate
Certification Rule
A certificate of attendance is issued to all participants whose attendance has been confirmed. To receive a certificate of achievement, participants must achieve a passing grade in the examination at the end of the training; participants who use all their examination attempts but do not pass will be issued a certificate of attendance.
FAQ and Resources
Who is ISO/IEC 20000 Transition Training suitable for?
It is suitable for professionals who wish to align their IT Service Management System with the latest requirements.
What is the current version of ISO/IEC 20000-1?
The current core standard is ISO/IEC 20000-1:2018.
What does the 2024 amendment cover?
It includes amendments concerning the consideration of climate change within the context of the organisation and interested parties.
Should a gap analysis be conducted?
Yes. It enables the differences between the existing system and the latest requirements to be identified.
Do the documents need to be updated?
The affected processes, procedures and records should be reviewed.
Is there an examination at the end of the training?
Yes. An assessment examination is administered at the end of the training.
References
- ISO/IEC 20000-1:2018
- ISO/IEC 20000-1:2018/Amd 1:2024
- ISO/IEC 20000-2:2019
- ISO/IEC 20000-3:2019
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